When you wear the logo, you are the brand. This course will explain the importance of appearance, hygiene, actions, language and attitude while on the job.

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People are different. Many of those differences require that we adjust our approach to dealing with others. This class uses a self-assessment tool (that can be downloaded in the student materials) to discover how these differences can be described. At ej4, we use the DISC system which parallels closely the more widely used (but much more expensive) DISC or Myers Briggs systems. There is no right or wrong; no good or bad. There is just: different. This class will step you through the process of filling out the self-assessment tool, and is a prerequisite for managers who wish to later participate in these classes: Leading the High D, Leading the High I, Leading the High S and/or Leading the High C

People are different. Many of those differences require that we adjust our approach to dealing with others. This class uses a self-assessment tool (that can be downloaded from the student materials) to discover how these differences can be described. At ej4, we use the DISC system which parallels closely the more widely used (but much more expensive) DISC or Myers Briggs systems. There is no right or wrong; no good or bad. There is just: different. This class is a prerequisite for managers who wish to later participate in these classes: Leading the High D, Leading the High I, Leading the High S and/or Leading the C.

You want to make more of a profit. But, sometimes we get stuck in the rut thinking the only way to make profits is to cut our costs. This is not true. This introductory class starts off the series by showing you the Retailer Profitability Model, a more effective way to maximize your profits. Part two starts stepping you through the specifics.

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“Ideas no longer outlast lifetimes.” This program examines the accuracy of past forecasts about the future, and then takes a long-term look at the so-called “second scientific revolution.” See how three emerging 21st Century technologies are going to significantly change life and work.

We’ve all heard that “customers buy from people they like.” Building a great personal relationship is a key factor in long-term sales success. This program shows how to solidify the business relationship by strengthening the personal relationship, and provides techniques for getting to know customers better and helping them to open up.

In this class, you will learn the six warning signs that a new manager or supervisor may need guidance on.

Nearly every organization has signs on the wall detailing the company’s Vision and Mission (and maybe Values.) Yet are these statements accomplishing anything? Do employees know what they say? What they mean? How to apply them? Do the statements change anyone’s actions? Are they little more than just nice words? This program shows how Vision, Mission, and Value statements can become the first important step in improving the organization, and provides a simple checklist to determine if your statements are working for you.