“Ideas no longer outlast lifetimes.” This program examines the accuracy of past forecasts about the future, and then takes a long-term look at the so-called “second scientific revolution.” See how three emerging 21st Century technologies are going to significantly change life and work.

The Body Position Scan is a reliable method for analyzing “where people put their body.” This program covers the final three elements of a Body Position Scan process … office status, front power, and seating dynamics … that can be used in any business situation. Body Position Scan (Part 1) is a prerequisite for this program, and should be completed first.

OK, so you accept the unavoidable truths and can stay in control. That takes care of you. Now how do you deal with the other person who is causing all the conflict? In this third program of a four-part series on Conflict Management, you will learn the five-step process for responding to someone in a conflict situation. There are no guarantees that everything will turn our perfectly, but this process gives you the best chance of helping others calm down and "reconnect their brains" so that the pr

Dealing with upset customers and co-workers is one of the most difficult things we do. Our natural reaction is to fight back and defend ourselves, yet that rarely resolves the problem. In this first program of a four-part series on Conflict Management, learn the unavoidable truths that you must accept in dealing with conflict—truths that often run counter to how you most often react.

You say the phone rings and answering it is your job? Quite frankly, the telephone is the number one line of communication with unhappy customers and therefore we need to make sure that we handle it correctly. And the first thing that has to happen with the phone is to…answer it.

Effective leaders have to be assertive without being aggressive.

Supervisors know their subordinates have lists of things to do everyday. They also know that from time to time other people might ask their subordinates to help them with a special request. This course will help you help your subordinates manage their time. Instructor: Paul Russell Length: 4:37